During the review of your rental file, certain documents may be rejected for various reasons.
Below are the various possible reasons for document rejection:
- Insufficient income : If the document submitted does not demonstrate that your income meets the minimum requirements, it may be rejected. This may be due to a monthly income below a certain threshold, or an inability to prove a stable and regular income.
- Ineligible income: Certain types of income may not be considered eligible to meet rental requirements. For example, income from unreliable or unverifiable sources may result in rejection of the document.
- Non-compliance: If the document submitted does not meet the specific requirements defined by Mila, it may be rejected for non-compliance. This may include missing information, incomplete forms, missing signatures or obvious errors.
- Illegible documents: Illegible or poor-quality documents may be rejected. It is essential to provide clear, well-scanned documents for better legibility.
What should I do if a document is rejected?
The first step is to try to resubmit it by clicking on the link in the rejection notification email you received. This should also contain the specific reason for rejection. By following the link, you will be redirected to your account where you can submit a new version of the document.
If you have any problems resubmitting your document, or if you need more details about the reasons for rejection, please don't hesitate to contact us. Our team is here to help you solve the problem. We can guide you through the steps you need to take to correct the document, or provide you with additional explanations to meet rental requirements.